1. Check your fax scenario and your problem phenomenon.
- Inbound fax or outbound fax?
- Fax to Fax machine or Fax to Email?
- How is your device connection with Fax machine and PBX/Gateways?
Refer to the Typical Fax Scenario Connection we support.
2. Check your fax settings according to your scenario.
3. Refer to the common causes and cases:
- Fax detection:
4. Log Capture
If the above 3 steps could not help fix your issue, try to capture and post us the logs with the problem description in Step 1.
The logs we need: Fax Issue Log Caputre