How to Send Fax to Email

Fax to Email feature helps you receiving faxes on your smart phone or computer. To use this feature, you don’t have to install a fax machine or fax server. Yeastar S-Series VoIP PBX will convert the received fax and forward it to your email.

In this guide, we introduce how to send fax to extension 1000’s email box.

Step 1 Setting up System Email

To use “Fax to Email” feature, you need configure the Yeastar S-Series PBX’s system email. The system email is used to forward the received fax file to your email address.

  1. Go to “Settings > System > Email”, fill in an available email address and the email SMTP server, POP3 server.
  2. Enable SSL/TLS if the email provider supports SSL/TLS.
  3. Click “Test”.
  4. If the system prompts “Test Successfully”, then the email would work on the system.

Step 2 Setting up Extension Email

  1. Go to “Settings > PBX > Extension > Basic”, set the extension’s email address.
  2. Click “Save” and “Apply”.

Step 3 Configuring Inbound Route

Receiving Fax through Dedicated Trunks

You can create one inbound route on S-Series PBX for fax receiving purpose only.
*In this way, the trunks could receive faxes only.

  1. Go to “Settings > PBX > Call Control > Inbound Route”, click “Add” to create a new inbound route.
  2. Select member trunks. (* GSM trunk is not supported)
  3. Set the Destination as “Fax to Email”, and choose one extension’s email.
  4. Click “Save” and “Apply”.

Receiving Fax via Fax Detection

If you don’t want to assign a dedicated trunk for receiving fax, you can configure fax detection on the inbound route. When a fax reaches S-Series PBX, the PBX could detect it and forward it to your email box.
*In this way, the trunks could receive calls and faxes.

  1. Go to “Settings > PBX > Call Control > Inbound Route”, edit one inbound route.
  2. Select the member trunks.
  3. Set the Destination as “IVR”.
  4. Check “Enable Fax Detection” option.
  5. Select Fax Destination as “Fax to Email”, and choose an extension’s email.
  6. Click “Save” and “Apply”.


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  • 0

    Thank you so mutch

  • 0

    In the second Step, te FXS option is enabled on the extension. Now, this is my question: Is it necessary to have the FXO module to do this configuration? 

  • 0

    There is a missing option to send fax. If there is an option to directly send fax like printing through PABX is much better. for this you can install some add-ons client software or plugins in the PC.

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