Knowledge Base
P-Series
How to Articles for P-Series
- Interconnect TG Gateway with P-Series PBX (Video)
- Interconnect Yeastar FXO Gateway with Yeastar P-Series PBX (Video)
- Deep into Auto Provisioning on Yeastar P-Series PBX | Custom Templates & FAQ (Video)
- How To Use the DID Pattern of Inbound Route in P Series (Video)
- How to Program BLF / Function Keys for Multiple Phones at Once
- How to Provision TA FXS Gateway by Yeastar P-Series(Video)
S-Series VoIP PBX
Interconnection with Yeastar products
- S-Series Integrated with Bitrix24
- How to Use Virtual Fax with Yeastar PBX
- Interconnection between Yeastar TB BRI VoIP Gateway and S-Series VoIP PBX
- How to Connect Two Yeastar S-Series VoIP PBXs
- How to Connect S-Series IPPBX to TA FXS Gateway
- How to connect Yeastar S Series to TA FXO Gateway
Video - Configuration Guide
- How to Configure SIP Trunk Without Outbound Registration (Video)
- How to Extend Speed Dial List (Video)
- How to Extend Pin List Amount to 1000 or More (Video)
- How to Provision IP Phone by Yeastar Cloud PBX (Video)
- How to Configure Remote Phonebook for Yealink
- How to Retrieve a Blind Transfer (Transfer Bounce Back)
Interconnection with other brands of telephony products
- IMS SIP Trunk Registration Guide
- Interconnection with Telstra Business SIP Trunk
- How to Connect Grandstream UCM to Yeastar S-Series PBX
- QueueMetrics Basic Operation
- BRI Basic Installation Guide
- E1 Basic Installation Guide
IP Phone and Softphone
- Why IP phone doesn't synchronize contacts from S-series PBX?
- Provision LDAP for Yealink IP Phone
- BLF Keys Status for Time Condition on Yealink Phones
- How to Understand the Template in Auto Provisioning
- Provisioning of CISCO 79XX with S-Series PBX
- Provision the IP Phone That's Not in the Auto Provisioning Supported List
Call Features
- Display the Originator Caller ID Number for Transfer/Forwarding Scenario
- Displaying the Caller Number after Call Pickup
- Understand the Queue Announcement Play Strategy
- Visuality of Call Pickup
- Expand the Timeout of Call Forwarding
- Simultaneous Ring for Cellphone
Integration with third party software
- Integrate FOP2 Control Panel with Yeastar S-Series IPPBX
- Integrate AsterSwitchboard CTI Operator Panel with Yeastar S-Series PBX
- How to Connect Outlook and Yeastar S-Series VoIP PBX
- Integrate HeidiSQL with S-Series VoIP PBX
- How to Get CDR Data from Yeastar S-Series VoIP PBX
- Yeastar S-Series VoIP PBX Developer Guide
Call Control
- Why it Shows Exclamation Mark on the Extension List Page?
- Forwarding Settings for Remote Work
- Multisite Interconnection - How to User Other Site's Trunks to Make Calls
- Transfer Bounce Back
- Time Condition Extended Understanding
- How to Understand the Dial Pattern in S-Series VoIP PBX
Voicemail & Email
- How to Delete the Voicemail
- Expand the Time of Customized Voicemail Greeting
- How to Generate APP Password for Gmail Account usage in Yeastar
- Set Time Condition for IVR in S-Series PBX
- How to Use Dial by Name
- Different Ways of Retrieving Voicemail Messages
Custom Configuration
- How to Set Up One Route with Thousands of PINs in Yeastar S-Series VoIP PBX
- Block the Internal Calls between Different Number Ranges on S-Series PBX
- Customize One Feature Code to Monitor&Login/Logout Queue Dynamic Agents
- Add Custom SIP Header for Calls
- Block dialing to specific extensions in IVR
- How to Create Custom Config Files in Yeastar S-Series VoIP PBX
LDAP
- Using LDAP on Zoiper Softphone
- Using LDAP on Grandstream Phones
- Using LDAP on Htek Phones
- Using LDAP on Cisco SPA Phones
- Using LDAP on Yealink Phones
- Using LDAP on Tiptel phones
Network
- The Usage of Yeastar OpenVPN Password Verification
- Allocate a Fixed IP Address for OpenVPN Client
- How to Login the FTP Server of S-Series VoIP PBX
- OpenVPN Client Configuraiton Guide
- Secure Interconnection with VPN Server in S-Series VoIP PBX
- Mount Linux Samba Share as Network Disk for S-Series VoIP PBX
Troubleshooting
Hot Issue & FAQ
- ★ Auto Provisioning Failure since October due to the Expired Let's Encrypt ISRG Root X1 CA Cert on Yealink Phone
- ★ Low Voice Volume after Linkus Android Upgraded to Version 4.0.7
- ★ No Audio or One-audio - SIP Incoming Call Forwarding to External Number via SIP trunk
- ★ Why No App Shown in the App Center?
- ★ No Audio or One Way Audio after Transfer or Forwarding
- ★ Abnormal Web Page Displays after Firmware Upgrade
Video - Troubleshooting Basic Methodologies
- ★ 3 Common Causes for Connecting to Linkus Softphone Server Error
- Get correct logs & submit tickets for Yeastar troubleshooting (including Wireshark,Notepad++,Putty)
- Analyze PBX System Log by Notepad++ (SIP Event/Extension Registration Failure/Outbound Call Failure)
- How To Check&Fix the Overlap Dial Issue for BRI/PRI Line
- Troubleshooting - How to Capture SIP Packets via Wireshark or VoIP PBX System | For Beginners (2020)
- Failed to Register an Extension on PBX? 3 Common Causes You Need to Check (2020)
Linkus Related Issue
- ★ Linkus Server Settings Missing after Upgrade
- ★ Common Causes for Linkus Registering Error
- ★ Common Causes for Linkus Failure - Failed to Connect to Server
- ★ Linkus Hot Issues & FAQ
- ★ Common Causes for Linkus No Voice issue
- ★ Common Causes for Linkus Login Failures
SIP Call Issue
- ★ How to Analyze the 30 Seconds Hangup Problem?
- ★ How Do the PBX NAT Settings Work?
- ★ Understand the PBX NAT Settings
- ★ The Router Settings Relevant with One Way Audio & 30 Seconds Call Hang up Issue
- ★ Call Hangs up at 30 Seconds
- ★ Failed to Make Calls from TE/TB to SIP trunk When Caller ID is Blank
SIP Trunk Registration issue
- ★ SIP Trunk Registration Troubleshooting Guide Content
- ★ Why SIP Trunk is Unreachable?
- SIP Trunk Unreachable - SIP Trunk Provider Blocks PBX Public IP
- SIP Trunk Registration Failure - non-Standard WWW-Authenticate
- SIP Trunk Registration Failure - Incorrect Realm
- SIP Trunk Registration Failure with 400 Bad Request
SIP Extension Registration Issue
- SIP Registration Analyse&Troubleshooting in Wireshark丨Yeastar P-series PBX (Video)
- Why Cloud PBX Extension Always Gets Offline?
- Failed to Register Extension - Caused by SonicWall App Control
- Only One FXS Gateway Port Register the Cisco PBX Extension Successfully
- TA100 port SIP Status becomes Unreachable Intermittently
- Remote Grandstream Phone Registrations and Calls Failed - Router Disturbs SIP Packets from PBX to Phones
Auto Provisioning Issue
- Using Microsoft Active Directory with Yealink phones (include LDAP parameter provisioned by Yeastar)
- How to get Snom D735 provisioned by Cloud PBX with and without RPS
- How to Deal with Auto Provisioning Failures in Cloud PBX
- Failed to Scan Phones IP or MAC Address
- Auto Provisioning Troubleshooting Guide Content
- Contact and Phonebook Provisioning Failure
OpenVPN Related Issue
- Convert the *.ovpn File to the Package File for Yeastar Device
- OpenVPN Related Issue Troubleshooting Content
- OpenVPN Unstable Connection
- Common Causes of OpenVPN Connection Failure
- OpenVPN Package File Structure of Yeastar
- OpenVPN Debug Commands of Yeastar Products
Analog Related Issue
- How to Fix Random Call Cut of Analog Line
- Unable to Use the Transfer Button when Making Outbound Call via Analog Line
- Call Cut via PSTN Caused by Improper Answer Detection Setting
- Why the Outbound Call via Analog Line Always Shows Answered?
- Echo Issue for Analog Line
- Failed to Receive Inbound Calls through Analog Trunk
DTMF Related Issue
- ★ Common Causes of the DTMF Problem
- ★ DTMF Related Issue Troubleshooting Content
- Understand the DTMF in SIP Call
- How to Check DTMF Wave?
- Feature Code Detection Leads to the Door Phone DTMF Sending Delay
- DTMF from Mobile Detection Failure due to the Mobile Audio Coding
GSM Related Issue
- Voice Cut from GSM Trunk
- GSM Troubleshooting Guide Content
- GSM Registration Failure
- SMS Failure
- GSM Call Failure
- USSD Failure
Hardware Issue
- Why I Get Upgrade Notification When Login the Web Interface?
- Hardware Issue Contents
- No Power
- Boot Failure
- Network Interface Failure
- USB port / TF card slot / SD card slot Failure
Gateway Call & Interconnection Failure
- ★ IP to Port Call Failure when Using VoIP or Account Trunk
- Common Causes for TG Interconnection Call Failure
- TG Outbound Call Failure that Caused by the Wrong Number Suffix
- Failed to Call Feature Code - Caused by Incorrect Dial Pattern Match Settings on FXS Port
- Checklist for Gateway Call & Interconnection Failure
- Gateway Call & Interconnection Failure Troubleshooting Content
BRI/PRI Related Issue
- BRI/PRI Line Related Issue Troubleshooting Content
- Common Causes of BRI/PRI Incoming Call Failure
- Common Causes of BRI/PRI Line Connection Failure
- Common Causes for BRI/PRI Outgoing Call Failure
- BRI/PRI CPE Error
- BRI Line PTMP Error
Fax Related Issue
- ★ Fax Issue Troubleshooting Guide
- Typical Fax Scenario Connection
- T.38 Outbound Fax Failure - The Provider doesn't Fully Support T.38 Fax
- Outbound Fax Failure - Caused by the Codec Negotiation Failure
- Fax Receiving Failure on TA100 when Registered to U100 - Improper Fax Detection Settings on U100
- Fax to Email Failure - Caused by the Improper TX Volume
MFC/R2 Related Issue
- MFC/R2 Troubouleshooting Content
- MFC/R2 Case - Outbound Call Failure of Venezuelan User
- MFC/R2 Logging
- MFC/R2 Issue Check List
- MFC/R2 Configuration File
- MFC/R2 Trunk Connection
Email Related Issue
- ★ Email-SMS Troubleshooting Guide
- Email to SMS Failure Troubleshooting
- SMSCore Debug
- Email to SMS Work Flow
- SMS to Email Work Flow
- Email Settings on Yeastar Products
Log & Packet Capture
- How to Get the Pcap Log Correctly (Video)
- How to Enable Linkus Audio Debug Option
- Fax Issue Log Caputre
- How to Get the FXO/FXS/GSM Port Signal Capture
- How to do Port Monitor for BRI&E1 Trunks in S-Series PBX
- How to Save the PuTTY Log as a Local File
Debug Tool
- What a Support Account can Do via SSH Xshell | Yeastar P-Series (Video)
- How to Analyze Analog Signals and Configure Correctly for Yeastar PBX FXO Port (Video)
- How to Analyze SIP Calls in Wireshark (Video)
- How To Analyze DTMF in SIP Calls by Wireshark (Video)
- How to Install Test Flight Version of Linkus
- How to Output the SIP Call Audio for Wireshark Capture File
MyPBX
Interconnection with Yeastar products
- How to Connect MyPBX to TE
- How to Connect TG VoIP GSM Gateway to Yeastar MyPBX
- How to Connect MyPBX to TA FXS Gateway Manually
- How to Connect MyPBX to TA FXO Gateway
- How to Connect Two MyPBX Together (Via Peer to Peer Mode)
- How to Connect Two MyPBX Together (Via VOIP-Trunk)
Interconnection with other brands of telephony products
- How to Integrate PBXDom to MyPBX
- How to Connect Cisco Unified Call Manager to MyPBX
- Extend Grandstream Gateway to MyPBX
- How to Extend OCS 2007 to MyPBX
- How to Extend Lync 2013 to MyPBX (Summary)
- How to Extend Lync 2013 to MyPBX (Part 1)--Set Up Rules in Lync Server 2013
IP Phone and Softphone
- Add the Compatiblity of Auto Provisioning for Yealink IP Phone with MAC Address Started with 805EC0
- How to Configure BLF on Cisco SPA IP phones with MyPBX
- Compatible SIP Terminals (Part 3)--Door Phone
- Compatible SIP Terminals (Part 2)--Soft Phone
- Compatible SIP Terminals (Part 1)--SIP/IP Phone
- How to Setup Hot Desking with Yealink Phone
Call Features
- How to Use Call Pickup
- How to Use Call Parking
- How to Configure BLF
- How to Receive and Send Fax in MyPBX
- How to Setup Distinctive Ringtone
- Intercom and Paging Group
Integration with Third Party Software
- Combine MyPBX with Xtelsio CTI Client
- How to Use Call Control with MyPBX
- Integration of MyPBX with CRM
- How to Use Asterisk Cilck2Dial in Firefox Browser
- How to Connect MyPBX to Skype
- How to use Asterisk ADAT
Call Control
- Economical and Efficient Remote Office Solution
- How to Control the Outgoing Calls
- How to Configure Call Routing in MyPBX
- How to Dial 0 for Hotel Receptionist in MyPBX
- Follow me with calling to more than one number
- How to limit to call one extension in IVR
Prompts
- How to customize a voice prompt file for MyPBX/NeoGate
- How to change the maximum number of the custom prompts
- Update System Prompt
- How to Change Voicemail Greetings
- How to Setup Music on Hold (MOH)
- How to Replace Prompt File of MyPBX
Custom Configuration Solution
- User Defined Configuration Modification
- How to Customize digital-channel.conf for MyPBX U series.
- How to Remove Prefix + for Incoming Caller ID
- How to Set Prefix for Caller ID of Incoming Calls
- How to Add 0 on Incoming Caller ID
- How to Add Remote-Party-ID in Invite Packet
Security
- MyPBX Security Configuration Guide (Summary)
- MyPBX Security Configuration Guide (Part 1)--Ports and Password Enhancement
- MyPBX Security Configuration Guide(Part 2)--Firewall Configuration
- MyPBX Security Configuration Guide(Part 3)--Service Security
- MyPBX Security Configuration Guide(Part 4)-- International Call Limit
- MyPBX Security Configuration Guide(Part 5)--How to Use TLS in MyPBX
Network
- How to Access FTP Folder
- How to Use External Storage
- How to Configure VLAN
- How to Configure DDNS
- How to Use Static Route
- How to Use IPSec on MyPBX
VoIP Gateways
Interconnection with Yeastar Gateways
- IMS SIP Trunk Registration Guide for Yeastar Gateways
- Pick Specific GSM Port to Make Calls by TG Account Trunk
- Yeastar Gateway Interconnection Guide
- Pick Specific GSM Port to Make Calls by TG Peer-Type Trunk
- Yeaster Gateway SIP Trunk Basic Guide
- Regular Consecutive DID and DOD Setup for TE Gateway
TG VoIP Gateway
- ★ How to Use Email to SMS on TGv3
- How to use Email to SMS on Yeastar Devices (Video)
- How To Use TG SMS HTTP API (Video)
- How To Send SMS by TG API - Video
- MySMS Issue - "Processing, please wait..."
- GSM Antenna Specifications
TA FXS VoIP Gateway
- RJ21 Cable Instruction for TA FXS Gateways
- How to Reset for TA100/200?
- Provision Yeastar FXS VOIP Gateway on Other Servers
- How to Connect Yeastar TA FXS Gateway to FreePBX
- How to Connect Yeastar TA FXS Gateway to 3CX
- How to Make Calls to Different SIP Server Directly by TA-FXS
TA FXO VoIP Gateway
- How to Connect FreePBX Phone System to Yeastar TA FXO Gateway
- How to Connect Yeastar TA FXO Gateway to 3CX
- How To Monitor PSTN Trunk Status of Yeastar TA Gateway
- How to Connect UCM to TA FXO Gateway
- How to Connect Yeastar TA FXO Gateway to AskoziaPBX
- How to Connect Yeastar TA FXO Gateway to 3CX
TE VoIP Gateway
- ★ How to Connect FreePBX to Yeastar TE Gateway (Via chan_sip Trunk)
- How to Connect FreePBX to Yeastar TE Gateway
- How to Connect Yeastar TE VoIP Gateway to 3CX
- How to Change Incoming CallerID in TE
- How to Extend Lync 2013 to Yeastar TE 100 (Part 2)--Set Up Rules in Yeastar TE100 Web
- How to Extend Lync 2013 to Yeastar TE 100 (Part 1)--Set Up Rules in Lync Server 2013