How to Receive and Send Fax in MyPBX

Introduction

Fax feature is supported in MyPBX. A fax machine is needed to send fax. As for receive fax, we can use fax machine and fax to email.
Note:
    Fax machine is connected to FXS port of MyPBX
    Fax to email is not supported in MyPBX SOHOV1/V2/V3/V4, it is supported in SOHO V5/V6/V7 with firmware 70.19.0.40 and newer.
 
1. How to send fax in MyPBX

Step1. Connect a fax machine to FXS port of MyPBX.
Connect analog fax to FXS port (RJ11), and make sure you can get a dial tone when picking up the headset. Fax machine will be working as FXS extension, for example 601.

Step2. Create outbound route to send fax
Click ‘PBX--outbound route’, create a route,and choose this fax extension  and the trunk.

Then you can send the fax via those trunks.
Note:
    1. To send the T.38 fax, please enable it in outbound route, it works for SIP trunk only.
    2. T.38 support is not available in MyPBX SOHO V1/V2/V3/V4, it is supported in SOHO V5/V6/V7 with firmware 70.19.0.40 and newer.
 

2. How to receive fax in MyPBX

There are two methods to receive fax in MyPBX. One is using fax machine, the other is fax to email. We can also configure the fax detection in inbound route to receive fax.
Note:
   1. Fax to email and fax detection are not supported in MyPBX SOHOV1/V2/V3/V4, it is supported in SOHO V5/V6/V7 with firmware 70.19.0.40 and newer.
   2. When enable fax detection, please choose IVR as the destination.

2.1 Receive fax using fax machine
There are two methods to receive a fax using a fax machine. If a trunk is used to receive fax only, we can choose the method step 2.1.1; there will not any incoming call via this trunk. If you want MyPBX detect fax automatically, please configure it as step 2.1.2.

2.1.1 Receive fax using one separate trunk

Configuration on firmware X.19.0.30 and older:
Create inbound route for that trunk, choose this analog extension as the destination only.

When someone send a fax to MyPBX, extension 601 will ring, you can receive fax using original method.
Note: This trunk can be used to receive fax only.

Configuration on X.19.0.40 and newer
Create inbound route for that trunk, choose this faxes extension as the destination only.

When someone send a fax to MyPBX, extension 601 will ring, you can receive fax using original method.
Note: This trunk can be used to receive fax only.
 
2.1.2 Receive fax via fax detection

Create inbound route for that trunk, choose IVR as destination, configure ‘fax detection’ and choose fax-601 as destination. 601 is the fax machine.

When someone dial into MyPBX, he can hear the IVR, and dial extension number to establish a call. If it’s an incoming fax, MyPBX will deliver it to fax machine(601)
Note: You can receive calls and faxes via fax detection.
 
2.2 Receive fax via fax to email

There are two methods to receive a fax using email box. If a trunk is used to receive fax only, we can choose the method step 2.2.1; there will not any incoming call via this trunk. If you want MyPBX detect fax automatically, please configure it as step 2.2.2.

2.2.1 Receive fax using one separate trunk
Create inbound route for the trunk, and choose fax extension (SIP) as destination.

Edit the extension page, input the email address where MyPBX sends the fax.

Configure the ‘vocemail settings’ page, make sure SMTP test works.

When there is an incoming fax, MyPBX will receive it then send it to mailbox directly.
Note: This trunk is used to receive fax only.

2.2.2 Receive fax via fax detection

Create inbound route for that trunk, choose IVR as destination, then enable fax detection with the email address where the faxes are sent to.

Configure SMTP settings of ‘voicemail settings’ page, make sure SMTP test works in advance.

When someone dials into MyPBX, he can hear the IVR and dial extension number to establish a call. While if it’s an incoming fax, MyPBX will receive it and send it to the email address you have input in ‘fax detection’ field.
Note: Receiving fax via fax detection is not applicable to SIP/IAX Trunks.

 

 

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