How to Receive and Send Fax in MyPBX

In this article, learn how you can continue to use your old fax machine with your new VoIP phone system. Find here the options you have and the steps you need to follow. Fax feature is supported by Yeastar MyPBX. A fax machine is needed to send fax. As for receiving fax, we can use fax machine or fax to email feature.

1.    Fax machine is connected to FXS port of MyPBX
2.    Fax to Email is not supported in MyPBX SOHO V1/V2/V3/V4, it is supported in SOHO V5/V6/V7 with firmware 70.19.0.40 and newer.

1. How to Send Fax in PBX

Step1. Connect a fax machine to FXS port of MyPBX.

Connect analog fax to FXS port (RJ11), and make sure you can get a dial tone when picking up the headset. The fax machine will be working as an FXS extension, for example, 601.

Step2. Create an outbound route to send fax

Click ‘PBX--outbound route’, create a route, and choose this fax extension and the trunk.

Then you can send the fax via those trunks.

2. How to receive fax in MyPBX

There are two methods to receive fax in MyPBX. One is using fax machine, the other is to use Fax to Email feature of MyPBX. We can also configure the fax detection in inbound route to receive fax.

2.1 Receive fax using fax machine

There are two methods to receive fax using a fax machine. If a trunk is used to receive fax only, we can choose the method step 2.1.1 (there won't be any incoming call via this trunk); If you want MyPBX to detect fax automatically, please configure it as step 2.1.2.

2.1.1 Receive fax using one separate trunk

• Configuration on firmware X.19.0.30 or higher:
  Create an inbound route for that trunk, choose this analog extension as the destination only.

When someone sends a fax to MyPBX, extension 601 will ring, you can receive fax using the original method.

 

• Configuration on X.19.0.40 and higher
  Create an inbound route for that trunk, choose this faxes extension as the destination only.

When someone sends a fax to MyPBX, the extension 601 will ring, you can receive fax using the original method.

2.1.2 Receive fax via fax detection

Create an inbound route for that trunk, choose IVR as the destination, configure ‘fax detection’ and choose fax-601 as the destination. 601 is the fax machine.

When someone dials into MyPBX, he can hear the IVR, and dial extension number to establish a call. If it’s incoming fax, MyPBX will deliver it to the fax machine(601)

2.2 Receive Fax via Fax to Email

There are two methods to receive a fax using email box. If a trunk is used to receive fax only, we can choose the method step 2.2.1 (there won't be any incoming call via this trunk); If you want MyPBX to detect fax automatically, please configure it as step 2.2.2.

2.2.1 Receive fax using one separate trunk
Create an inbound route for the trunk, and choose fax extension (SIP) as the destination.

Edit the extension page, input the email address where MyPBX sends the fax.

Configure the ‘voicemail settings’ page, make sure the SMTP test works.

When there is incoming fax, MyPBX will receive it then send it to mailbox directly.

2.2.2 Receive fax via fax detection

Create an inbound route for that trunk, choose IVR as the destination, then enable fax detection with the email address where the faxes are sent to.

Configure SMTP settings of ‘voicemail settings’ page, make sure SMTP test works in advance.

When someone dials into MyPBX, he can hear the IVR and dial extension number to establish a call. While if it’s incoming fax, MyPBX will receive it and send it to the email address you have input in ‘fax detection’ field.