Line Connection Issue
Check List
- Check your BRI/PRI cable is good or not.
- Check BRI/PRI line setup information is correct or not with your provider.
- Check the common causes of the issue: Common Causes of BRI/PRI Line Connection Failure
Log & Packet Capture
- Screenshot of your BRI/PRI Trunk settings
- BRI/PRI line setup information from provider or the other side
- BRI/PRI debug log with the result of command:
- dahdi show status
- pri show spans
How to get the BRI/PRI packets?
U-Series/Gateway: BRI/PRI debug for U-Series
S-Series: BRI/PRI debug for S-Series
Incoming Call Failure
Check List
- Check BRI/PRI line connection is good or not.
- Check if the inbound route is configured well nor not.
- Check if the caller number is in the blacklist. Blacklist/Whitelist
- Check the common causes of the issue: Common Causes of BRI/PRI Incoming Call Failure
Log & Packet Capture
- Screenshot of your BRI/PRI Trunk settings.
- BRI/PRI debug log when you replicate the issue.
- Test result of the check list.
How to get the BRI/PRI packets?
U-Series/Gateway: BRI/PRI debug for U-Series
S-Series: BRI/PRI debug for S-Series
For S-Series, you can also try System Log with PRI debug option enabled: System Log
Outgoing Call Failure
Check List
- Check BRI/PRI line connection is good or not.
- Check if the outbound route is configured well nor not.
- Check if the extension has been restricted by outbound restriction. (S-Series Only) Extension Call Permission
- Check if the dialed number is in the blacklist. Blacklist/Whitelist
- Check the common causes of the issue: Common Causes for BRI/PRI Outgoing Call Failure
Log & Packet Capture
- Test result of the check list.
- Screenshot of your BRI/PRI Trunk settings including DOD settings.
- BRI/PRI debug log when you replicate the issue.
How to get the BRI/PRI packets?
U-Series/Gateway: BRI/PRI debug for U-Series
S-Series: BRI/PRI debug for S-Series
For S-Series, you can also try System Log with PRI debug option enabled: System Log
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