This capture would include the Asterisk CLI log at debug level 2 information if you check the Debug option.
Go to the menu Maintenance> System log
Then follow the procedure:
- Check the “Debug” option or other related options, and click “Save” button.
- Start to make a call or start to replicate the issue.
- If issue is replicated, end the call or stop the action; if issue is not replicated, continue test till you replicate.
- Download the log of date that issue happened.
- Post us the log package.
Please Check the Debug option of Log Level as required. If needed, check the specific debug type (SIP Debug, RTP Debug...) as Yeastar support requires as well; if not, just leave blank for the options.
This log is not available for Yeastar gateway.