0

Message for non office hours

Bol

October 27, 2018 10:57

None

Follow

Hi all,

i have a S412 with T29g, the client ask for a message during closing time.

I have set an inboud rule to IVR message with no button destination that i enable with *802, everithing works.

BUT

the client now ask to modify himself WITH A PHONE the IVR 6500 message.

It's possible?

I have triend by phone, but he can modify only the voicemail message not the IVR.

The second solution that i think is to forward the calls during non office hour to Voicemail, but the client don't want that clients can leave a message.

Suggestion?

• Facebook
• Twitter
• LinkedIn

5 comments

• 0
  
  Oscar Colka October 29, 2018 09:56

  Bol, did you ever try Linkus on a mobile phone? I believe the moblie phone app can act as a softphone and then users can dial feature code to switch the inbound destination. Also, If customers don't like to use Linkus app, I think you can try mobility extension.

• 0
  
  Bol October 29, 2018 10:03

  They have a T29g to switch the inbound destination.

  The problem is to change the IVR prompt by phone, record a new IVR i mean...

• 0
  
  Oscar Colka October 29, 2018 10:07

  See what I found: 

  https://support.yeastar.com/hc/en-us/articles/115001811388-How-to-Use-Phone-to-Change-IVR-Prompts-on-MyPBX

   

  Didn't find same solution for S PBX  : (

• 0
  
  Bol October 29, 2018 10:09

  Yes, already seen, but it works for S series?

• 0
  
  Oscar Colka October 29, 2018 10:14

  it seems doesn't works for S Series PBX. But it looks like similiar. I would suggest you to submit a ticket and try ask help from Yeastar Support team. Not sure if they can help on this.