Common Causes for Linkus Registering Error

Symptom

When you make or receive calls, you may see some symptoms the following screenshot:

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Causes

  • PBX Firewall Blocks your IP address
  • ISP SIP Block
  • Port Forwarding unavailable
  • IPv6 Network

 

Solution

1. PBX Firewall Blocks your IP address

Go to the Blacklist menu to clear the IP of your Linkus client used.

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2. ISP SIP Block

You refer to this article to overcome this issue: How to Use Linkus if SIP is Blocked by ISP

 

3. Port Forwarding unavailable (S-Series)

1) Check if your SIP port has been forwarded correctly.

Make sure you have forwarded ports 8111(UDP and TCP), 5060 UDP, 10000-12000 UDP on your router for Linkus. Please refer this article to configure the port forwarding for Linkus:

https://help.yeastar.com/en/s-series/topic/set_up_linkus_server_without_lcs.html

You can also use this web tool if your port has been forwarded. https://www.canyouseeme.org/

Enter your public IP of the PBX uses, and the port you want to check.

For example, it shows 5060 is not forwarded.

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If you don't know how to figure out, ask your IT. Or try the solution the point 2 in the following.

2) If there is no port forwarding configuration on the Router.

You could try our LCS service. Now we offer a 90-days free trial for LCS

Enable Linkus Cloud Service(LCS) on the Linkus Server. LCS uses the tunnel to transmit data it does not needs to set port forwarding on the router and more secure.

 

4. IPV6 Network

Linkus client has already compatible with lots of IPv6 networks. Since the IPv6 network is complicated. Some IPv6 we don't support. For example, T-mobile is the carrier that uses IPV6 Linkus does not support it for now.

You refer to the solution about IPv6 in this article: Common Causes for Linkus Failure - Failed to Connect Server

 

 

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