Email to SMS Failure Troubleshooting

The issue basically consists of 3 parts. Web settings, sms function, email function. Refer the following check list to troubleshoot in sequence.

Check List

Web settings

1. Check the settings on web to see if anything incorrect: 

2. Understand the SMS to Email work flow: Email to SMS Work Flow

 

Email Part

1. Check and test the POP3 settings: Email Settings on Yeastar Products

2. Ensure the email subject is correct according to the guide. Specifically the port, and target number.

Uncheck the country code. Then try different format of number in the email subject for sending sms. And check which one could work.

  • "+" + "country code" + "mobile number" like: +86123456789
  • "00" + "country code" + "mobile number" like: 0086123456789
  • "mobile number" like: 123456789

3. Clear the signature of the email which is for sending SMS.

 

SMS Part

1. Get the SMSCore debug log: SMSCore Debug

2. Check the Sending SMS Failure Troubleshooting 

 

 

Log & Packet Capture

Post us the logs in above steps if you could not solve the issue.

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