SIP Trunk Registration Failure Log Capture

If the solution above can’t resolve your issue, you could contact us. Please describe your issue firstly, then provide more details as the following clue to us for checking the issue.

  1. Screenshots of the SIP trunk settings includes the Basic tab.
  2. PCAP dump
  3. Asterisk CLI log.
  4. Test result of the checklist.

If you register sip trunk remotely, the following description of network environment is needed.

  1. Basic setting of network, IP address of the LAN and WAN port set on web. (go to Settings>Network>Basic Settings)
  1. NAT setting on web. (go to Settings>General>NAT)
  1. Port mapping settings on router.



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