How to Get PCAP Dump Capture

This capture would include the packet transmitted via the Ethernet of the Yeastar device. The packets are captured before the firewall of the Yeastar device takes effect.

The key to logging is to ensure the issue has been included in the log files.

Shortcuts

P-Series

S-Series/Cloud PBX/K2

GSM gateway - TGv3

U-Series(including Standardv6, Standardv7, Enterprise, SOHOv5, SOHOv6) & N-Series 

Other Gateways (TA, TB, TE, TGv2)

P-Series

Go to the menu: Maintenance>Troubleshooting> Ethernet Capture Tool

Then follow the procedure:

1. Choose "Any" (if there is only LAN, choose LAN), click the 'Start' button.
2. Start to make a call or start to replicate the issue.
3. If the issue is replicated, end the call or stop your action; if the issue not replicated, continue till you replicate.
4. Click the 'Stop' button and download the package
5. Post us the package

S-Series/Cloud PBX/K2

Go to the menu: Maintenance>Troubleshooting> Ethernet Capture Tool

Then follow the procedure:

1. Choose both Interface (if there is only LAN, choose LAN), click the 'Start' button.
2. Start to make a call or start to replicate the issue.
3. If the issue is replicated, end the call or stop your action; if the issue not replicated, continue till you replicate.
4. Click the 'Stop' button and download the package
5. Post us the package

GSM gateway - TGv3

Go to the menu: Status> Reports> Troubleshooting> Ethernet Capture Tool

Then follow the same steps as S-Series.

U-Series & N-Series

Go to the menu: Reports> Logs> Capture Tool>  Packet Capture Tool

Then follow the procedure:

1. Choose the correct interface (default is eth0 - LAN, and eth1 presents WAN), click the 'Start' button.
2. Start to make a call or start to replicate the issue.
3. If the issue is replicated, end the call or stop your action; if the issue not replicated, continue till you replicate.
4. Click the 'Stop' button and download the package
5. Post us the package

Other Gateways (TA, TB, TE, TGv2)

Go to the menu: Status> Reports> Packet Tool or Status> Reports> System logs> Packet Capture Tool

Then follow the procedure:

1. Click the 'Start' button.
2. Start to make a call or start to replicate the issue.
3. If the issue is replicated, end the call or stop your action; if the issue not replicated, continue till you replicate.
4. Click the 'Stop' button and download the package
5. Post us the package