Contact and Phonebook Provisioning Failure

Symptom

Failed to load the Contacts and Phonebook after provisioning, but configuration provisioning is working fine.

Or the phonebook display incorrectly on the IP phone.

Checklist

  • Contact load failure

1. Make sure the phonebook file already exist in the path /ysdisk/tftpboot/phonebook via FTP or SSH.

You could refer the guide to see the example: Auto-Provision-Contacts-Phonebook

2. Download the phonebook file of the specific model via FTP or SSH. And check if there is any noticeable format error.

3. Check if the phonebook URL parameter in the configuration file is valid or not.

  • Phonebook load failure

1. Make sure the phonebook file already exist in the path /ysdisk/tftpboot/upload/phonebook via SSH or SSH.

You could refer the guide to see the example: Auto-Provision-Contacts-Phonebook

2. Download the phonebook file of the specific model via FTP. And check if there is any noticeable format error.

3. Download the phonebook file of the the configuration file via FTP. Check if the phonebook URL parameter in the configuration file is valid or not.

Logging

If issue persists after checking the above list. Please post us the following information.

1. Test result of the above.

2. The phonebook file downloaded in step 2.

3. The configuration file downloaded in step 3.

4. The PCAP capture when you replicate the issue. Here is the guide about how to get the PCAP capture: PCAP Dump Capture.

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