SMS to Email Failure Troubleshooting

The issue basically consists of 3 parts. Web settings, sms function, email function. Refer the following check list to troubleshoot in sequence.

Check List

Web settings

1. Check the settings on web to see if anything incorrect: 

2. Understand the SMS to Email work flow: SMS to Email Work Flow


SMS Part

1. Get the SMSCore debug log: SMSCore Debug

2. Check the Receiving SMS Failure Troubleshooting 


Email Part

1. Check and test the SMTP settings: Email Settings on Yeastar Products

2. SMTP Settings Troubleshooting: SMTP Settings Troubleshooting

Log & Packet Capture

Post us the logs in above steps if you could not solve the issue.

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