The issue basically consists of 3 parts. Web settings, sms function, email function. Refer the following check list to troubleshoot in sequence.
Check List
Web settings
1. Check the settings on web to see if anything incorrect:
- U-Series & TG: How to Use SMS to Email
- S-Series: How to Send SMS to Email
2. Understand the SMS to Email work flow: SMS to Email Work Flow
SMS Part
1. Get the SMSCore debug log: SMSCore Debug
2. Check the Receiving SMS Failure Troubleshooting
Email Part
1. Check and test the SMTP settings: Email Settings on Yeastar Products
2. SMTP Settings Troubleshooting: SMTP Settings Troubleshooting
Log & Packet Capture
Post us the logs in above steps if you could not solve the issue.
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