Different Ways of Retrieving Voicemail Messages

Application Scope: S-Series VoIP PBX

Voicemail allows callers to leave you a message when you're unable to answer the phone or are away from office. This article demonstrates different ways of retrieving voicemail messages. 

 

Method 1: How to check voicemail messages via local IP phone

Note: Please ensure 'Enable Voicemail' box is checked on the extension setting page

Whenever there is a new voicemail message, MWI will flash in red on the IP phone (Yealink T41P). Also you will find it displays '1 New Voice Mail(s)' on the IP phone. To check the voicemail, you would need to dial voicemail number *2. While if you previously had configured the voicemail number for your account, you just need to press the voicemail button on the phone to check the voicemail. Voicemail number settings for account:

And for more details on how to navigate in the voicemail voice menu, CLICK HERE

 

Method 2: How to check voicemail messages via checking mailbox

This method applies to users who are not often in the office but have access to Ethernet to check their mailbox messages. 

Step 1: Enable 'Send Voicemail to Email' checkbox on extension setting page

Step 2: Configure an email address on the extension setting page that is used to receive the voicemail attachment

Note: You also need to ensure Email server setting for the PBX is well configured and the test result is successful so that the voicemail could be delivered to the desired mailbox.  

 

Method 3: How to check voicemail messages via mobile Linkus app

This method applies to users who are not often in the office but have access to WIFI or mobile cellular network. 

For more details as to how to configure mobile Linkus app, refer to the link below:

https://www.yeastar.com/linkus-voip-mobile-client/

 

Method 4: How to check voicemail messages via making a remote phone to IVR

This method applies to users who are not often in the office but have access to making phone calls to company IVR system. 

 

Step 1: Enable 'Dial to Check Voicemail' checkbox on the IVR setting page 

Step 2: Follow the dialing flow below to check the voicemail messages

External party > IVR > press *02 > press the extension number > press the voicemail access PIN > now you can hear the voicemail message. 

 

 

 

 

 

 

 

 

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