Sysmpton:
There is no results find in CDR and recordings or you may get a 502 bad gateway when downloading CDR.
Solution:
Repair your database. Detail steps are below:
Step 1 Login in the Putty
You could find the account and password through the path in your S-series PBX: System>Security>Service>Enable SSH
If you have any question about how to login the SSH, please check the below guide:
https://support.yeastar.com/hc/en-us/articles/225066728-How-to-Login-the-SSH-of-Yeastar-MyPBX
Step 2 Download the program to your PBX
1) Get into the directory:
Input the command: cd /ysdisk/support/tmp
2) Download the program to your PBX:
Method a.
Input the command below:
wget http://update-ys2015-alicloud.oss-cn-hongkong.aliyuncs.com/YeastarSupport/mysqlrepairer
Method b.
If you meet the issue like below, it may due to the unstable Network or other reasons:
- You could click this link to download the program and move it to PBX by FTP mothod:
http://update-ys2015-alicloud.oss-cn-hongkong.aliyuncs.com/YeastarSupport/mysqlrepairer
- Follow the steps in the below guide:
https://support.yeastar.com/hc/en-us/articles/360000318348-How-to-Login-the-FTP-Server-of-S-Series-VoIP-PBX - Then drag the program into the location like below:
Notice: The file should be drag to the path that in the red frame.
Step 3: Execute script
1) Input the command: vi /ysdisk/support/rc_app.sh
2) After that, press 'i' into the mode of edit.
Press the arrow key arbitrarily, input the content below the
#!/bin/sh
#this script will be execd before syscore boot command
sleep 10
chmod 777 /ysdisk/support/tmp/mysqlrepairer
/ysdisk/support/tmp/mysqlrepairer 1
3) Press the 'Esc' button, input the command: :wq
6) Press the 'Enter' button.
Step 4: Reboot your PBX and check your CDR if repair successful
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