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Queue callback

Ron Romano

January 13, 2022 15:04

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I have tested the new feature and it is excellent, however I see one issue.  If the last agent logs out of the queue when there is a callback requested, the system does not send an email to alert the manager.  The system does send an email when there are agents in queue but the timer has expired but not when there are no agents.  It is important to know that there were calls in the callback queue that were never made.

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1 comment

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  Eric Jiang January 14, 2022 01:03

  Hi Ron,

  Thank you very much!

  Let me test it with my PBX if there is a bug I will submit to the R&D to fix.