Hello everyone, I want to know if I have a main phone number for customers to contact my store, and I have agents with different phone numbers, can the system forward the call to one of my agents automatically if I am busy when a customer calls?
Please let me know in details.
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Masonsied Yes, if you look at the presense options under the extension for that user, there is an option where you can select how to handle the call if no answer or if busy, etc.... and you can forward the call from there
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