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Call Park Issue

Chad

April 12, 2019 10:58

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Heya,

Cloud PBX
Firmware Version: 81.8.0.42

Yealink T46s
Firmware Version: 66.83.0.35

Call Park configuration:
Line key: BLF, value: 6900, label: Park1, extension: *06

Incoming route configuration:
SIP Trunk - destination to reception extension

Situation:
Reception phone on a call. Reception user sees an incoming call.
Parked the current call. After that, this happened, Parked call
and the incoming call is now connected.

Can you help me where the problem is?

It's very strange that the incoming call and parked call are
automatically connected after answering the incoming call.

Thanks for your help very much appreciated.

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2 comments

• 0
  
  Carol Shum April 12, 2021 05:58

  Hi Chad,

  Yeastar give me below link:

  Try to refer to this solution: https://support.yeastar.com/hc/en-us/articles/900005579806

  at the same time, if EU is using Yealink phone, they shall Press the Answer button to swap between two call.

  However, my EU was reporting that they have an incident that when they press the Call Park button all light was off then the two call was then joint. 

  But Yeastar has yet provide sufficient instruction to avoid this to happen.

  Hope this help.

  Carol

• 0
  
  Carol Shum September 09, 2024 00:05

  Hi Chad,

  You must use New call on the Transfer mode. if you use Blind Transfer then it will merge two call.

  Yealink, Features, Tranfer, Transfer mode via DSSkey = New Call to avoid this issue.

   

  BR,

  Carol