Heya,
I got 2 complaints already from our customers that when somebody rings the mainline only one phone rings and the others not. In the inbound route, the mainline is pointed to a ring group that composed of 3 extensions(mobile phones only, no handsets) using Linkus app. The company where I work runs a Cloud PBX.
Can anybody help me why is this happening? I tried queue but the call goes directly to a voicemail.
Thanks for your help.
Seems like the Linkus couldn't work in ringgroup with Ring Simultaneously stragy.
It was not working, not sure if Yeastar has improved this or not.
Did you try if ring one by one stragy works?
Hi Oscar,
Thank you for your reply.
I haven't tried the linear strategy because the customer didn't ask for it.
The Ring simultaneously works very well (i think) when a handset is registered together with the linkus app.
But with the linkus app alone, it's very unpredictable. Sometimes it works especially with android phones but with iphone, it is a pain in the neck.
Would there be any other way to make Ring simultaneously work?
Thanks a mil.