Linkus Desktop extension names not showing

My company's Windows Desktop client v.2.7.8 randomly shows extension number instead of name/surname as you can see in image.

Linkus desktop is updated to last version.

Reinstalled many times without solve.

Problem not showing on mobile or web client .

Client operating system is Windows 10 PRO 21H2 and 22H2.


Please let me how to solve, thank you.


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