Play queue announcements in different languages from IVR


When PBX works in Identification Bureau, Immigration Bureau or Multinational Cooperation Area, always it would receive international calls from different countries with different language. After callers digit requested queues from IVR, they would like to hear position or periodic announcement in the language which is from the caller country.


Applied Device

  • S-Series IPPBX
  • P-Sereis IPPBX



1 Access ssh and copy all content under context [ivrs] from /etc/asterisk/extensions.conf and paste into /ysdisk/support/customcfg/extensions_custom.conf
2 Copy below dialplan and paste into proper place in file extensions_custom.conf as the result shown in below screenshot, remember to change the language from 'it' to others which you want, also need to change the priority as well in dialplan, you should download related system prompt well in advance.
3 Save and quit with :wq
4 support@IPPBX:~$ astconfig (For p-series, add and delete an extension then Apply it on web UI)
5 support@IPPBX:~$ asterisk -rx 'dialplan reload'
6 Test call
exten = 6500,3,Set(CHANNEL(language)=it)


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