Scenarios
There are 4 agents in the queue, supervisor would like to allow only 1 agent to answer the inbound call at any time, other agents are possible to make outbound calls at any time.
The new inbound calls will be routed to the failover destination when only one agent is already in a call.
Solutions
Please check this article.
https://support.yeastar.com/hc/en-us/articles/7587654274841-Script-to-restric-calls-in-the-queue
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