Route calls to failover destination if all agents are busy

Scenarios

In some call center, to provide better service qualify, supervisor would like to route new incoming calls to failover destination immediately if all agents are busy in call.

Applicable Models

Yeastar S-Series IPPBX

Yeastar P-Series IPPBX

Solutions

1. Access ssh of device
2. Create queues_custom.conf under /ysdisk/support/customcfg/ and enter below content, replace queue number 6400 accordingly.

[queue-6400]
leavewhenempty = paused,inuse,invalid
joinempty = inuse,ringing

3.support@IPPBX:~$ asterisk -rx 'module reload'

4.Create any extensions and delete it again, click on 'Apply' button
5.Test call