Scenarios
In some call center, to improve service quality, supervisor doesn't want to remain many waiting callers in queue for a long time if there is no available agent, they would like to route other waiting callers to failover destination immediately.
Applicable Models
Yeastar S-Series IPPBX
Solutions
1. Access ssh of device
2. Create queues_custom.conf under /ysdisk/support/customcfg/ and enter below content, replace queue number 6700 and the required max waiting caller number 5 accordingly.
[queue-6700]
maxlen = 5
3.support@IPPBX:~$ astconfig
4.support@IPPBX:~$ asterisk -rx 'module reload'
5.Test call
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