How to set maximum waiting callers in queue for s-series pbx


In some call center, to improve service quality, supervisor doesn't want to remain many waiting callers in queue for a long time if there is no available agent, they would like to route other waiting callers to failover destination immediately.

Applicable Models

Yeastar S-Series IPPBX


1. Access ssh of device
2. Create queues_custom.conf under /ysdisk/support/customcfg/ and enter below content, replace queue number 6700 and the required max waiting caller number 5 accordingly.

maxlen = 5

mceclip0.png$ astconfig$ asterisk -rx 'module reload'
5.Test call

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