No Contacts Can be Searched in LDAP or LDAP Server Unavailable

Applicability

• Model: P-Series
• Firmware version: Any

Symptom

When enter the LDAP phonebook on the phone. There is no contacts, and fail to search cotnact. Or it prompts LDAP server Unavailable.

Solution

Please configure a rule for the extenion your provisioed that can view a phonebook including all company contacts.

See this guide: https://help.yeastar.com/en/p-series-appliance-edition/administrator-guide/set-up-contact-visibility.html

After permission is done, reprovision the phone.

Then press the LDAP Directory key, or enter LDAP phonebook to check if you can see LDAP contacts.