No Inbound Calls Received on P-Series Cloud PBX

Applicability

  • Model: P-Series Cloud PBX
  • Firmware version: Any

 

 

Symptom

No inbound calls received on P-Series Cloud PBX. And there is no call log on PBX CDR menu.

 

Solution

You can try the following options: 

 

1 - DID Number format on SIP trunk and Inbound route.Three formats you can try,

  • National format: 0561234567
  • No National code format: 561234567
  • International format: 33561234567

If your SIP trunk has serveral DID numbers, make sure the DID number format on SIP trunk and Inbound route are the same issue format.


 

 
 
 
 
2 - DID number Header source
Usually, it's INVITE header. Sometimes the SIP trunk server can take DID number in other SIP Headers.
 
You can try in the following sequence:

INVITE(Follow System) > To > Other headers

 

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.