How to disable the prompt 'thank you for your patience' on the Queue


  • Model: S-Series, K2, Cloud PBX
  • Version: Any

When you dial into Queue, it will play the prompt 'thank you for your patience'. Some customers don't want the system to play the prompt. In this guide, we will teach you how to disable the prompt.


1. Please check which System Prompt you are using. Here I make an example as the System Prompt is English.


2. Log in the PBX via SSH

3. Since the System Prompt is English, then please type the below command to go to the directory 'en'.

cd /ysdisk/ysapps/pbxcenter/var/lib/asterisk/sounds/en/

And change the prompt by using the command 'mv queue-thankyou.gsm queue-thankyou-custom.gsm'

If there is queue-thankyou.g729 file, please also rename it by using the command 'mv queue-thankyou.g729 queue-thankyou-custom.g729'



Note: If your System prompt is Britain English, please go to the directory 'en_BR'. 

cd /ysdisk/ysapps/pbxcenter/var/lib/asterisk/sounds/en_BR/

Then use the same command to change the prompt. 'mv queue-thankyou.gsm queue-thankyou-custom.gsm' and 'mv queue-thankyou.g729 queue-thankyou-custom.g729'



Here is the System Prompt and its corresponding directory name:

Arabic: ar
Danish: da
German: de
English: en
English(Australia): en_AU
English(Britain): en_BR
Spanish(Latin America): es_LT
Spanish(Mexico): es_MX
Spanish(Spain): es
Persian: fa
Finnish: fi
French (Canada): fr_CA
French (France): fr
Greek: gr
Hungarian: hu
Italian: it
Hebrew: iw
Korean: kr
Dutch: nl
Norwegian: no
Polish: pl
Portuguese (Brazil): pt_BR
Portuguese (Portugal): pt
Russian: ru
Swedish: se
Thai: th
Turkish: tr
Chinese: zh
Dutch(Zuid-Afrika): za
Slovak: sk

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  • 0

    I did it in Italian prompt (cd /ysdisk/ysapps/pbxcenter/var/lib/asterisk/sounds/it)  but after the "mv command" the english prompt is reproduced.

    So i used the "mv command" also for the English prompt (cd/ysdisk/ysapps/pbxcenter/var/lib/asterisk/sounds/en ) and now it seems to work.

    Kind regards,

    Claudio N.

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