- Model: S-Series, K2, Cloud PBX
- Version: Any
When you dial into Queue, it will play the prompt 'thank you for your patience'. Some customers don't want the system to play the prompt. In this guide, we will teach you how to disable the prompt.
1. Please check which System Prompt you are using. Here I make an example as the System Prompt is English.
2. Log in the PBX via SSH
3. Since the System Prompt is English, then please type the below command to go to the directory 'en'.
And change the prompt by using the command 'mv queue-thankyou.gsm queue-thankyou-custom.gsm'
If there is queue-thankyou.g729 file, please also rename it by using the command 'mv queue-thankyou.g729 queue-thankyou-custom.g729'
Note: If your System prompt is Britain English, please go to the directory 'en_BR'.
Then use the same command to change the prompt. 'mv queue-thankyou.gsm queue-thankyou-custom.gsm' and 'mv queue-thankyou.g729 queue-thankyou-custom.g729'
Here is the System Prompt and its corresponding directory name:
Spanish(Latin America): es_LT
French (Canada): fr_CA
French (France): fr
Portuguese (Brazil): pt_BR
Portuguese (Portugal): pt