Zoho App Authentication Failure

Applicability

  • Firmware Version: XX.12.0.7 later.
  • Model: S50, S100, S300, K2, ClouldPBX

 

Problem Description

When enabled Zoho APP on PBX, on Step2 it prompts the authentication failure. And get the response like the below screenshots.

1.png

2.png

 

Analysis

PBX can't receive the response packets from the ZOHO server due to the PBX firewall or the firewall in front of PBX.

 

Solution

Contact the Zoho Support for the Zoho server IP in your area, and add them in the PBX and Local firewall white list.

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