SIP Trunk Unreachable - SIP Trunk Provider Blocks PBX Public IP

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Applicability

  • Firmware version: Any
  • Model: S-Series

Problem Description

The SIP trunk (peer-type) on S50 shows unreachable. The SIP trunk works fine on the S50 of other sites.
 
Analysis
 
 
 
The PCAP shows PBX sent OPTIONS packets, but no replies from the SIP trunk provider.
 
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Solution
Client tries to contact the provider that the provider found the PBX public IP has been blocklisted by them. The solution is to add whitelist for the the PBX public IP.
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