OpenVPN Related Issue Troubleshooting Content

Issue when S-Series works as OpenVPN Server

Check List

1. Confirm the problem phenomenon.

2. Check configuration file structure for OpenVPN client. OpenVPN Package File Structure of Yeastar

3. Check the Common Causes of OpenVPN Connection Failure

Log & Packet Capture

If issue persist after the check list. Please post us the following information.

1. Screenshot of OpenVPN Running status

2. Screenshot of OpenVPN server settings.

3. Server, Client certificates and keys.

4. Screenshot of OpenVPN client settings.

5. Screenshot of the problem on client side.

6. Follow this guide to get the debug log: OpenVPN Debug Commands of Yeastar Products

 

Issue when S-Series works as OpenVPN Client

Check List

1. Confirm the problem phenomenon.

2. Check the Common Causes of OpenVPN Connection Failure

Log & Packet Capture

If issue persist after the check list. Please post us the following information.

1. Screenshot of OpenVPN Running status

2. The OpenVPN package file if you have. If no, please post us the certificate and key files.

3. Screenshot of OpenVPN client settings.

 

Issue when U-Series/N-Series/Gateways works as OpenVPN Client

Check List

1. Confirm the problem phenomenon.

2. Check configuration file structure. OpenVPN Package File Structure of Yeastar

3. Check the Common Causes of OpenVPN Connection Failure

Log & Packet Capture

If issue persist after the check list. Please post us the following information.

1. Screenshot of OpenVPN Running status

 

2. Screenshot of OpenVPN client settings. 

3. The OpenVPN package file. If no, please post us the certificate and key files.

4. Follow this guide to get the debug log: OpenVPN Debug Commands of Yeastar Products

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.