What’s Cloud PBX
A Cloud PBX is one-part Cloud Computing and one-part PBX. Cloud Computing refers to the act of storing and accessing data over the Internet rather than on a computer or other hard drive. PBX stands for Public Branch Exchange. A PBX is the technology behind a telephone provider’s ability to route calls.
When you combine both parts of the term, you see that a Cloud PBX is simply a phone system based over the Internet. This is also referred to as an Internet-based or VoIP phone system.
Why Cloud PBX
Traditionally, a PBX had to be run on-site, meaning that a large amount of hardware, installation and money was needed in order to operate this type of phone system. This type of system could end up costing a business upwards of $5,000 on top of the upkeep and management this system would require.
By using the Cloud PBX, the cost of this phone system would be radically reduced. With a Cloud PBX, you simply choose a provider and they host the phone system for you. Since the system is completely managed by them, you won’t be responsible for the upkeep and maintenance fees you would be with an On-Site system. Most providers offer access to their Cloud PBX for a monthly fee averaging around $25. Some providers offer the distribute services for customers to so that they could host the Cloud PBX on their own platform.
A Cloud PBX has advantages for businesses of every size. You can purchase the exact number of extensions or CC(concurrent) calls and adjust the purchasing plan with your provider as your which it’s much more convenient and cost effective.
By taking advantage of cloud technology, scaling and expanding your phone system is extremely easy. Instead of having to purchase additional hardware and technology for a new employee, you simply talk to your provider and add another person to your account. You can also ask for the login credentials of the PBX to login and configure the settings for yourself.
Besides the cost advantage, many businesses choose a Cloud-Based phone system because of its flexibility and accessibility. Since the technology is hosted over the Internet, you can access and use your phone system anywhere that has Internet access. This is extremely useful for remote employees or multisite branches.
With a Cloud PBX, you’ll still have access to the call features you’ve become accustomed to with your on-site system. These features include call recording, IVR/Auto Attendant and Auto Provisioning or even the WebRTC. Also many more features are offered over the Cloud and are accessible on a Dashboard given by your provider. You can also integrate the Cloud PBX with your existing trunks, like the CO line, ISDN line and even your existing PABX system. With more flexible features, the Cloud PBX has been regarded as unified communication system (UCaaS).
While many customers have security concern since it’s hosted over internet, while the traditional PBX or hybrid PBX is behind the firewall. But nowadays the Cloud PBX provider has supported the SBC, firewall and some other security policies for SIP security defense, which will protect it from attack. In addition, the Cloud PBX is hosted and maintained by the provider, they have much more experiences to setup the security rules than customers. Cloud-based PBX faces many cyber threats, but with the right perspective and security measures in place, it could end up being more secure than an on-premise system for many small and medium-sized businesses.
Multitenant or Multi-instance
There are two types of Cloud PBX delivery architectures: multitenant and multi-instance. Both architectures possess the standard cloud characteristics of shared infrastructure (for example, data centers, racks, common equipment and blades), shared tools (for example, provisioning, performance and network management tools), per-user-per-month pricing, and elasticity to dynamically add and subtract users.
In the multitenant version, all customers share a common (single) software instance. While in the multi-instance architecture, each customer receives its own software instance. The advantage of multitenant is that it is easier for the vendor to maintain, build and upgrade users when they are on the same software instance. In contrast, the advantage of multi-instance is that it allows customization to the needs of each organization, which is often favored by large customers.
As so far, more customers prefer to own data isolation, great flexibility, high scalability, high availability and high customizable the update performed on individual customer’s instance to fit customer’s needs, but still wish to reduce the work to deploy and changes each instance.
As a leading unified communication system manufactory, Yeastar offers the Cloud PBX solution based on multi-instance, which is named Yeastar Management Plane (YMP), it offers customer a convenient way to create the profitable PBX in seconds. More details, you can refer to this page: Yeastar Management Plane
How to Get Started
Yeastar offers the Turnkey solution and BYOI (Bring Your Own Infrastructure) solution for customers, you can choose any one as required. Also we are glad to tell you Yeastar offers the free PBX instance for trial in 30 days. Get Free Trial Here.
Yeastar offers full document for customer’s reference when need help, click here to learn more details.
Enjoy flexible and all-inclusive communications by using Yeastar Cloud solutions!