Transfer Bounce Back

Scenario

Users want that the call could return the transfer initiator when the target has no response. You might call it "return call to extension".

 

Solution

Use the feature code *3 to perform the built-in attended transfer.

 

Procedure

You (B) are talking with A, then transfer the call to C.

  1. During the call with person A, dial *3 on your phone. You will hear the prompt "transfer" and the dial tone.
  2. Dial C's number. You hangup when hear C's phone is ringing. 
  3. If C doesn't answer in the "Attended Transfer Timeout", call would return to B

 

* This is solution is not available for the transfer button on the IP phone.

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