Why Extension Status Turns Offline when Linkus Mobile Client Is Not in Use?

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Introduction

This article aims to the common phenomenon which happens when you are using Linkus:

When using Linkus Mobile Client, the extension shows registered, the icon becomes green as we can see in PBX monitor menu.

But the extension status will become offline in couples of minutes when you put the Linkus in background. Regarding to IP phone, you might think Linkus is not working properly.
 
But in fact, you could still receive calls on the Linkus mobile client.
 

Therefore may have a doubt that why extension becomes offline when Linkus mobile client is not in use? 

To save battery and data usage, Linkus mobile client would stop refreshing the registration when it is in the background.

However, it will not affect the usage of Linkus. As Linkus mobile clients could still receive calls normally by using the mainstream notification push method on different platforms.

 

Support Tips

If Linkus Notification Push is still not working or you are still not able to receive the incoming calls, try to upgrade your Linkus App and Client to the latest version first, then check if issue persists.

If the issue persist, please submit the issue to our support: https://yeastar.zendesk.com/ 

Have more questions? Submit a request

6 Comments

Date Votes
  • 2
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    This issue is preventing me for receiving calls placed in different queues that I'm a member of.

  • 0
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    Hi Chris

    The Linkus client can't ring in queue is a known issue for now, our R&D team is still trying to fix the issue. 

  • 0
    Avatar

    Hi, 

    Is there any news on this ? Can the issue be fixed?

    Thank You

  • 0
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    Hi,

     

    i am also looking for a solutuion?
    In my Phones with BLF the users are offline shown.

    Is there one after 2 years??

     

    BR

    René

    Edited by Max Mustermann
  • 0
    Avatar

    Hi,

    I also have problems with iphones... 

    Has this problem been solved since?

    BR

    MT

  • 0
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    5 Years Later, any solution for the queues problem?

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