How to Get Linkus Debug Logs

Environment

  • PBX firmware version: 30.10.0.17
  • Windows client version: 1.1.12
  • Android client version: 2.0.19
  • iOS client version: 2.0.19
  • Mac client version: 1.0.9

 

Log capture tips: usually you need to replicate the issue before you download the logs. Make sure your logs has included with issues.

 

1. PBX

Problems need to provide the log from PBX:

1) LCS related issue, like login failed when using LCS, Expiration date does not display.

Download the system log on Maintenance and post us the logs.

2. Windows Client

Problems need to provide the log from windows client:

1) Windows Client related issue, like APP crashed, register failed, call failed.

Directory: %appdata%\Linkus

For example, C:\Users\xxx\AppData\Roaming\Linkus\logs

Compress the logs folder and post to us.

3. Android Client

Problems need to provide the log from Android client:

1) Android related issue, like APP crashed, register failed, call failed.

Directory: Me > Settings > Report a Problem

Linkus APP will send the logs to our log server.

4. iOS client

Problems need to provide the log from iOS client:

1) iOS related issue, like APP crashed, register failed, call failed.

Directory: Me > Settings > Report a Problem

Linkus APP will send the logs to our log server.

5. Mac client

Go > Go to Folder : ~/Library/Logs

Compress Linkus folder and post to us.

 

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