How to Use Call Pickup

1. Introduction

Call Pickup is a feature that allows one to answer other’s call. The feature is accessed by pressing call pickup feature code of Yeastar S-Series VoIP PBX. If a colleague's phone set is ringing, one can answer this call by picking up one's own phone set and using the function call pickup, instead of walking to the colleague’s desk.

2. Group Call Pickup                        

The default feature code for Group Call Pickup is *4. It allows you to pick up a call from a ringing phone which and your extension are in the same group.

  1. Go to “Settings >PBX > Call Features > Pickup Group”, click “Add”.
  2. Specify a name for the Pickup Group.
  3. Select extensions to the "Selected" Box.
  4. Click“Save” and “Apply” button to apply changes.

According to the configuration of Pickup Group “Sales”, when the extension1000 in the group is ringing, the other group members could dial *4 on their phones to pick up the call.

3. Extension Pickup

The default Extension Pickup feature code is *04. It allows you to pick up a call that is made to a specific extension. If you know whose phone is ringing and what is the extension number is, you can pick up the call by pressing *04+ extension number.

For example, if a call reaches the Sales Department Manager's phone (extension number 1111), but he is in a meeting, you can pick up the call by pressing *041111 on your own phone to answer the call.

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