How to Get dmesg Logs

Step 1. Login via SSH.
Please download putty.exe from the internet. And login MyPBX via SSH. Before you login, please make sure the SSH has been enabled.

For MyPBX: login MyPBX Web User Interface and go to System→Network Preferences→ LAN Settings, enable SSH.The default username is root, the password is ys123456.

                                       Figure 1 Enable SSH

For S-series PBX: login web interface and go to Settings →System →Security →Service, enable SSH. You can see the random password when you enable SSH.

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For P-series PBX: login web interface and go to Security→Security Setings→Console/SSH Access, enable SSH. You can see the random password when you enable SSH.

 

Then you can use putty to login

                                     Figure 2 Login via SSH



                                                     Figure 3 Login As

Step 2. Change settings for putty.

                                      Figure 4 Change Settings for putty



                    Figure 5 Change Lines of scrollback to 20000

Step 3. Execute dmesg to get the hardware log.

                                               Figure 6 dmesg log

Step 4. Copy All to Clipboard and paste the logs to a notepad, save it as a txt file and share it with the support team.

                                               Figure 7 Copy the Logs

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