Manipulate Xtelsio CTI client Pro to take or place calls on hold

 Introduction:

Many of European customers utilize Xtelsio CTI tools to manipulate call operations, but currently it is not available for users to answer or place calls on hold via Xtelsio CTI client, hence this guide below is written to provide a solution for this purpose and it is tested with S series PBX and Yealink desk phone.

Requirements:

This function requires the support of specified devices such as Aastra phone; Snom; Tiptel; Yealink etc (refer to the Figure 1)

                                           

Figure 1

Configuration

Follow the guide below to set up the basic settings

https://support.yeastar.com/hc/en-us/articles/115000173567-Integrating-Yeastar-S-Series-VoIP-PBX-with-xtelsio-CTI-Client

Then configure special device setting so that users could answer/place calls on hold via Xtelsio CTI

  1. Select ‘Yealink’ in the drop down of Special Device list;
  2. Click Settings
  3. Input the IP address of yealink phone
  4. Input the log in username of yealink phone Web GUI
  5. Input the log in password of yealink phone Web GUI

Test

Now you could make a test call, say using extension 1006 and calls 1005. And you should be able to click the green button below to answer the call (refer to Figure 2) and if you want to place the call on hold, refer to Figure 3.

                                                               

Figure 2

                                                                

Figure 3

 

 

 

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