Music on hold (MOH) is the business practice of playing recorded music to fill the silence that would be heard by callers who have been placed on hold. Users could configure Music on Hold Folder and upload music files to the system. The "default" Music on Hold Playlist includes 3 music files for users to use.
How to Use a New MOH Playlist
Follow the steps below to Use a New MOH Playlist.
1)Create New Playlist
Go to Settings > PBX > Voice Prompts > Music on Hold, click to create a new playlist.
Name: give this playlist a name to help you identify it.
Playlist Order: select the Random or Alphabetical as playing order of the playlist.
2)Upload New Music
Choose MOH Playlist from the drop-down menu.
Click to select music file from your local computer, click to start uploading.
Notice: the file format should be WAV:
PCM 8K 16bit ,mono bit rate 128kbps
A-law（g.711) 8k 8bit 64kbps
u-law(g.711) 8k 8bit 64kbps
gsm 6.10 8k 13kbps
3)Choose New playlist
Go to Settings > PBX > Voice Prompts > Prompt Preference, and choose Music On Hold from the drop-down menu.