How to route second call to call forwarding destination if an extension is already busy

Issue Description

When some extension is already busy in a call, second call should be routed to the destination that is set up in the call forwarding menu, therefore it will not keeps caller waiting and improve customer service.



Applicable Device

Model: S-Series PBX, P-Series PBX

Firmware: Not Required



For s-series pbx, enable 'All Busy Mode for SIP Forking' in PBX - General - SIP - Advanced.

For p-series pbx, enable 'All Busy Mode for Endpoints ' in Extension and Trunk - Extension - Features - Call.




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