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Gary Ge
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Why can't do anything on the Operator Panel even Extension has given operator panel permissions
[Issue Description] Extension given operator panel permissions but cannot pull calls or do anything to calls via the operator panel. Testing with an internal call (extension to extension), the call...
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Why gets an Authentication window on the IP phone after auto provision and rebooting the IP phone
[Issue Description] When you use the RPS method auto provision IP phones, after finishing the configuration on the Yeastar PBX, and then save the configuration and reboot the IP phone. When the IP ...
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How to check which Wireless module type you are using
Introduction Yeastar sales several kinds of Wireless modules: 1. 2G modules(GSM): SIM800, M35 2. 3G modules(UMTS): UC15 3. 4G modules(LTE): EC20, EC21, EC25 How to check which Wireless module type ...
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How to do firmware upgrade for P-series Hot Standby
Applicability PBX Model: P550, 560, 570, and P series Software Edition Procedure 1. Please create a backup and download it. 2. Upgrade Running PBX first. 3. When the Running PBX is upgraded, th...
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Linkus Desktop client without Chat feature
[Issue Description] When the Linkus Desktop client registers to P-series PBX, there is no Chat feature on the Linkus Desktop. [Answer] For P-series PBX, the Linkus desktop doesn't support the ch...
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Why recently can't make outgoing calls through Companyflex sip trunk?
[Issue Description] The Companyflex sip trunk was working fine on your PBX, but recently when you make outgoing calls through the SIP trunk, then received '403 Forbidden' from the SIP provider. ...
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Why Linkus Desktop can't see Company contacts
[Issue Description] The extension already has the view Company Contacts permission, however, it can't be displayed on the Linkus Desktop, but it can be displayed on the Linkus Webclient. [Applica...
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Transfer bounce back feature for blind transfer
Applicable Device Device Model: P series(P550/560/570, P SE, P Cloud) Firmware Version: Not required Description As we all know, if you using Yeastar PBX's Attended transfer feature code to trans...
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Why the PBX no Linkus Desktop Client
[Issue Description] If you are a white-label user, when you log in to the PBX extension page, you can't find the Linkus Desktop Client option. [Applicable Models] Yeastar P Cloud PBX [Cause] ...
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Temporarily Firmware to Fix the Call Failed issue From TB Gateway to P Series CloudPBX
Applicable Device: Device Model: TB200/400 V2 Firmware Version: 18.18.0.X Description: 1. TB Gateway uses register trunk to interconnect with PCE 2. A Call from TB Gateway to PCE will fail becaus...