Gary Ge
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Activity overview
Latest activity by Gary Ge-
Gary Ge commented,
Here add two FAQs: Problem: Repeating Connection and Disconnection of Trunk Status, without reason (Internet Connection was stable) Solution: DNS setting for VoIP Provider Problem: Outgoing Call ...
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Gary Ge created an article,
How to disable the prompt 'thank you for your patience' on the Queue
Applicability Model: S-Series, K2, Cloud PBX Version: Any When you dial into Queue, it will play the prompt 'thank you for your patience'. Some customers don't want the system to play the prompt....
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Gary Ge created an article,
Why it Shows Exclamation Mark on the Extension List Page?
Applicability Model: S-Series, K2, Cloud PBX Version: Any The PBX has a default rule to limit users to make a maximum of 5 outbound calls in 1 minute. You can set the Outbound Restriction rule ac...
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Gary Ge created an article,
Why IP phone doesn't synchronize contacts from S-series PBX?
Please follow this guide to check your configurations first. https://help.yeastar.com/en/s-series/topic/configure-company-contacts-permissions-for-users.html#manage-company-contacts-permissions-fo...
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Gary Ge created an article,
Common Causes for Linkus Failure - Failed to Connect to Server
Applicability Common Causes Incorrect Port Forwarding Linkus Server hasn't been enabled IPv6 network Log Capture Applicability PBX version: 30.13.0.15 or higher Linkus server version: 2.6.1...
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Gary Ge created an article,
How to Delete the Voicemail
Below we will demonstrate 2 methods to delete the voicemail. 1. Delete the voicemail through the IP phone 2. Delete the voicemail via the extension page 1. Delete the voicemail through the IP pho...
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Gary Ge created an article,
SIP Registration Failure - 423 Interval Too Brief
Applicability Firmware version: Any Model: S-Series Problem Description When registering a SIP Trunk gets SIPresponse from the SIP provider '423 Interval Too Brief', then the registration faile...
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Gary Ge created an article,
Expand the Time of Customized Voicemail Greeting
Introduction When we use the feature code '*2' to customize our voicemail greeting, there is a limit that we can't record the voicemail greeting more than 30 seconds. In this guide, we will teach y...
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Gary Ge created an article,
Displaying the Caller Number after Call Pickup
Introduction Most of the customers meet this kind of problem: When you using call pickup to pickup the call, then on your IP phone's screen, you would just see the '*04' or '*4', but actually you n...
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Gary Ge commented,
Hello Alejandro&Lea, This is Gary from Yeastar support team. I am very sorry for bringing the inconvenience to you. We solved the problem with the new firmware 30.11.0.8. You can click 'Check fo...