
Hamid
- Total activity 14
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Activity overview
Latest activity by Hamid-
Hamid commented,
Thanks, Eric Custom period will really make Dashboard very informative.
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Hamid commented,
Yes, that is absolutely fine we had it on Panasonic useful for agents with shifts.
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Hamid created a post,
Dashboard- Call Centre
The current Dashboard for Call centre only shows reporting screen for today, this week and this month. I couldnot see how, i could view at a glance performance of previous month or a custom period ...
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Hamid created a post,
Multiple shifts for Dynamic agents
Call centres operating for 24 hours have shifts like Extn 1000 - 8am to 5 pm - Hamid, 5pm - 11pm - Lee & then 11pm - 8am - David Currently the log in and log out operation cannot differentiate wh...
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Hamid created a post,
Dynamic Agent -log out
For security reason dynamic agents should log in & out using feature code and secret PIN Currently Someone who is not an agent at 1001 can just dial *76400 and log out