Unified Communications
Arturo Garabaya Ares
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Activity overview
Latest activity by Arturo Garabaya Ares-
Arturo Garabaya Ares created a post,
Queue performance Activity report by period of time
This report could be far more useful to identify trends, if the report allowed to view data from several dates. For instance, as this works right now, there's no way to quickly know which hours of ...
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Arturo Garabaya Ares commented,
This is a relevant issue. Agents should be able to quickly find and return abandoned or missed calls once they are free. Having those calls marked as "dealt with" would be very useful too. As a sug...
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Arturo Garabaya Ares commented,
+1 The lack of this feature makes Linkus unusable for us.
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Arturo Garabaya Ares commented,
Oh, forgot to mention: The very same template worked just fine on previous firmwares.
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Arturo Garabaya Ares created a post,
Autoprovisioning Custom Template and "&" Symbol
After updating our S100 to the latest firmware, when saving a custom template that contains the symbol "&", the template is only saved up to the point where the symbol first appears. For example: [...