Roberto Guerrieri
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Activity overview
Latest activity by Roberto Guerrieri-
Roberto Guerrieri commented,
Sorry for late reply, I've been out of office for quite some time. At the end I'm just thinking of setup a queue with all the 8 agents and use non-intrusive ring tones. That's the easiest solution ...
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Roberto Guerrieri commented,
Thank you very much Larry. I think I know fairly well how queues work for a small environment, but it's always interesting to read such an extensive and detailed explanation. Back to my question, t...
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Roberto Guerrieri created a post,
Limit number of active agents in a queue
Hello, I'm trying to do the following but I cannot find a configuration or a logic to obtain it. Not sure if that's impossible or I'm missing some points.Let's say I have 4 inbound channels with ca...
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Roberto Guerrieri commented,
Larry, thank you for the very exhaustive explanation. That's surely where I would go in the near future when the organization of the office and call flows will be consolidated. For now, the operato...
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Roberto Guerrieri commented,
Thank you for your hint Oscar. Didn't think about this, I'll try this solution today.
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Roberto Guerrieri commented,
Sorry, here some more details:U100 with firmware 30.10.0.28ISDN BRI trunkYealink IP phones T46S (ext. 200) + T29G (all others), all updated with the latest firmware from Yealink thanks!
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Roberto Guerrieri created a post,
Call forwarding behavior when calling a group or queue
Hello, I have a configuration with all inbound calls from trunk going to a queue (i.e. 6701) with a single static agent (i.e. 200) for filtering reasons. I have setup a queue because I need to play...