Unified Communications
Tonnie Feng
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How to get token with PHP code for P-Series API interface
Scenarios To verify how to get token for Yeastar P-Series PBX API interface, users are possible to do it by the known tool named postman software which provides web UI interface. For programmers ...
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General query and answer for linkus related question
1, What is the username and password for linkus login? Please contact pbx administrator or IT manager for credentials. For cloud pbx, user mail id for username is requried for web client access. ...
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Call forwarding in extension setting doesn't work for ring group and queue
Description It is a general configuration that you might route inbound call to ring group or queue, add proper agents to the group to answer calls, while some agent might enable call forward in c...
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How to change sips to sip in SIP headers with TLS protocol
Description In some case to work with some particular sip vendor, it is required to change sips to sip in INVITE packet. This article shares the solution on how to achieve it by custom change in ss...
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Checklists and required proof for hardware issue
Description This article provides checklists for hardware issue and post required proof accordingly if issue persists. Cases 1. Cannot power on device/No power hint on device Try other power co...
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How to understand miss call value in queue panel and agent missed call activity in call report
Description There are various parameters in queue panel which might cause confusion for queue manager or agent, this article will take some real cases to decipher typical parameters in queue pane...
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How to disable auto recording for outbound call or inbound call
Description In some particular situation, customers need take auto recording for only inbound or outbound calls, right now Yeastar pbx will take recording for calls in both directions, this artic...
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How to integrate WombatDialer with Yeastar P-Series IPPBX
Description WombatDialer is an auto dialer tool, it improves your call center campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes includi...
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Set Time Condition for IVR in Yeastar PBX
Description In some specific scenarios, such as set time condition in IVR for hospital customer. They need to press 1, the call will go to extension 100 during working hours. But if caller presses...
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Why linkus app doesn't receive calls when in background mode
A checklist link for why linkus app doesn't receive calls in background mode, it is in Q&A style and may help users to examine and solve problems without searching Yeastar support. Jab here to sta...