Rose Ye
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Activity overview
Latest activity by Rose Ye-
Rose Ye created an article,
Common Causes for TG Interconnection Call Failure
Content Overview The common causes of the outbound call failure (From SIP to GSM) The common causes of the inbound call failure (From GSM to SIP) Overview TG Series Gateway is the state-of-the-...
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Rose Ye created an article,
How to Recover TGv2 Device if I Upload Mismatch Firmware?
Due to some considerations on the stability of the system or other factors, the user might tend to upgrade firmware. However, there is an important note which might be ignored sometimes as the foll...
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Rose Ye created an article,
Fail to Login the PBX Web Interface
Symptom As part of user feedback, they might get the following error indication when the web is inaccessible. Nevertheless, before the issue happens, there is nothing they changed for web login. On...
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Rose Ye created an article,
Call Cut via PSTN Caused by Improper Answer Detection Setting
Applicability Firmware version: Any Model: S-Series Problem Description Call via PSTN trunk cut after one minute. Analysis Connect the FXO/PSTN line with an analog phone to prove the l...
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Rose Ye created an article,
Pick Specific GSM Port to Make Calls by TG Peer-Type Trunk
Introduction Sometimes, the SIM cards purchased by client are different, so the dialed number format for each carrier are not the same and the rate of the calls between different carriers are expe...
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Rose Ye created an article,
SIP Trunk Registration Failure with 400 Bad Request
Applicability Firmware version: 30.5.0.8 Model: S300 Problem Description SIP trunk registration failure. Analysis Step 1. Check the VOIP trunk on web page. Step 2. Check the SIP si...
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Rose Ye commented,
This article also applies to the another error code- 535 which represent the authentication failure.
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Rose Ye created an article,
Call Transfer Failed- Caused by the T.38 Option
Applicability Firmware version: Any Model: U-Series Problem Description Extension A dial external number via SIP trunk, after call established, extension A transfer the call to extension ...
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Rose Ye created an article,
Incoming Call Failure - Caused by Default SIP Port 5060 on PBX Changed
Applicability Firmware version: Any Model: S-Series Problem Description Create one SIP peer trunk which applied from carrier, the trunk status shows up. But incoming call can not land to ...
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Rose Ye created an article,
SIP Trunk Status Unreachable - OPTIONS Packet Requires Specific Number in From Header
Applicability Firmware version: Any Model: U-Series Problem Description Create one SIP register trunk which applied from SIP provider on U-Series PBX, the status of the SIP trunk shows ...