Rose Ye
- Total activity 78
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Activity overview
Latest activity by Rose Ye-
Rose Ye created an article,
Call Cut via PSTN Caused by Improper Answer Detection Setting
Applicability Firmware version: Any Model: S-Series Problem Description Call via PSTN trunk cut after one minute. Analysis Connect the FXO/PSTN line with an analog phone to prove the l...
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Rose Ye created an article,
Make and Receive Calls by the Specific Carrier GSM Line for TG
Introduction Sometimes, the SIM card purchased by client are different, so the dialed number format for each carrier are not the same and the rate of the calls between different carriers are expen...
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Rose Ye created an article,
SIP Trunk Registration Failure with 400 Bad Request
Applicability Firmware version: 30.5.0.8 Model: S300 Problem Description SIP trunk registration failure. Analysis Step 1. Check the VOIP trunk on web page. Step 2. Check the SIP si...
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Rose Ye commented,
This article also applies to the another error code- 535 which represent the authentication failure.
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Rose Ye created an article,
Call Transfer Failed- Caused by the T.38 Option
Applicability Firmware version: Any Model: U-Series Problem Description Extension A dial external number via SIP trunk, after call established, extension A transfer the call to extension ...
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Rose Ye created an article,
Incoming Call Failure - Caused by Default SIP Port 5060 on PBX Changed
Applicability Firmware version: Any Model: S-Series Problem Description Create one SIP peer trunk which applied from carrier, the trunk status shows up. But incoming call can not land to ...
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Rose Ye created an article,
SIP Trunk Status Unreachable - OPTIONS Packet Requires Specific Number in From Header
Applicability Firmware version: Any Model: U-Series Problem Description Create one SIP register trunk which applied from SIP provider on U-Series PBX, the status of the SIP trunk shows ...
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Rose Ye created an article,
Call Dropping after 5 min via SIP trunk - Carrier Response 420 Bad Extension
Applicability Firmware version: 20.19.0.47 Model: Standard V6, U-Series Problem Description Call dropping after 5 mins, then SIP provider response "420 Bad Extension". Analysis Furth...
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Rose Ye created an article,
Why I Get Upgrade Notification When Login the Web Interface?
This issue applies for U-Series, Gateways. Symptom Sometimes, when client try to access the web page of TG device, there is the upgrade notification like the following picture show. After reboot, i...
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Rose Ye created an article,
Common Causes for Multisite Interconnect Call Failure
Environment PBX version: all 1. Connection failure between HQ and Branch site caused by port mapping error Symptom: Connection between headquarter and branch side can't be established. Solution: ...