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CommentsRecent activity by Lefteris Sort by recent activity
Thanks Eric. Great news!
For me, the most important is the Holidays as it is identical on all systems. The business is more difficult case, as they all have different Schedules, so I am not sure if it worth the effort.
I believe that fuzzy numbers will also allow to check how many calls your receive from specific areas show it is really nice to have it. if someone wants from specific customer it will fill all the...
Hi Chris, I was working with Rrmemory a few months ago. Then the customer noticed that some agents that were very productive were answering more calls than others. So we changed to fewest so as to ...
There are times that a certain Queue receives a call from the same customer, so the Supervisor wants to have some general statistics CLI dependent. So once the CLI and time variable is chosen, sth ...
Hi Chris, Thanks for the answer. The customer is not interested in the Callback strategy. So this cannot be a workaround. I strongly believe that the purpose of the ring strategy should be the call...
in addition to your idea, many times, Customers have asked me for a report that will input the desired number and check how many calls they have received from this number on the date interval they ...