Joe Chamberlain
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Activity overview
Latest activity by Joe Chamberlain-
Joe Chamberlain commented,
Larry, I ended up using a program called Wavepad for MAC and it worked fine. Thanks for the feedback
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Joe Chamberlain created a post,
Music on hold volume
I was able to convert an audio file to the appropriate wav format and it works great except for the fact that the volume is too high. Does anyone know a way to adjust the volume. Not sure how to do...
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Joe Chamberlain created a post,
Using Park Call feature with Yealing phones
I am using the new T46S Yealing phones with the S20 system and I cannot figure out how to configure a softkey on our phones to automatically park a call on a reserved parked line extention. we have...
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Joe Chamberlain commented,
No I would like to increase the time I have available for call recording and everything for sale above 32 gig seems to be labeled micros extreme or micro sad ultra and was not sure if these cards w...
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Joe Chamberlain commented,
Still cannot figure this problem out. In fact I tried to figure out in general how to transfer / forward all my incoming lines to an external mobile number and I seem to be having the same problem....
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Joe Chamberlain created a post,
TF Card for S20 / ultra micro sd
Not sure what kind of micro sd cards can be used in S20. My understanding is TF card just is the old name for micro SD. Can I use a 128 (or higher) Ultra Micro SD in the S20 or do I have to stick w...
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Joe Chamberlain commented,
This worked great thanks Oscar!
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Joe Chamberlain commented,
Oscar, I tried this and it does not seem to be working. When I,get transferred to the new extension that has been set to "always forward" to an external line. The IVR says "please Stan by while we ...
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Joe Chamberlain created a post,
Using IVR to transfer to remote extention
Is there a way using the IVR to transfer to a external number. We would like to have the IVR set up to allow the caller to "Press 1 to be transfered to the agent on call". This would then transfer ...
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Joe Chamberlain commented,
Oscar thanks for assistance. I am not sure I explained it well. I am trying to set it up where my agents do not have to worry about dialing the "1" before every call as the system does that for the...