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S100 how to analyze queue waiting times

Marcel Krienke

June 21, 2021 08:46

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Hi there,

Is there a way to analyze queue waiting times?

I mean i'm looking for details how long callers have to wait in queue.

 

greets from Berlin

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1 comment

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  Eric Jiang June 22, 2021 00:09

  Hi Marcel, for S series PBX you can check the Queuemetrics integration and our new P series PBX support that directly.

  https://help.yeastar.com/en/p-series/administrator-guide/call-center-reports-overview.html